Celtouch uses several payment providers for the collection of payments and out-payments on instruction of our clients.
These payment sources may levy additional charges for sending and receiving funds which is outside of our control.
We urge our clients to make sure they understand the fees and charges that may be levied to them by their own bank or the mobile payment service provider.
As a responsible operator, Celtouch endeavours to ensure that should it ever be required to close its business, all customers’ funds will be returned to them.
We hold customer funds separate from company funds in dedicated bank accounts and with our payment processors.
Every service provider we use will require it’s own know your customer and anti-money laundering information.
Transactions without requested documentation will not be processed.
Serious non-compliance will be reported, as will infringement of payment regulations including but not limited the financing of terrorism and the purchase of legal goods.
Compliance is controlled by external, licensed service providers. Compliance is never a matter for negotiation.