This policy describes the way in which we deal with the information you provide to us to enable us to manage your relationship with Celtouch.
Information Collected And How It Is Used
We may use your personal information together with other information for the purposes of:
- Processing your payments
- Setting up and managing your account
- Complying with our regulatory duties
- Building up personal profiles
- Providing you with information about promotional offers
We will take all reasonable steps to ensure that your information is kept secure and protected. We will only disclose personal information to other companies within associated or subsidiary companies and to business partners, successors in title to our business and suppliers that are engaged to process such information on our behalf. If you apply for an account with us then to help us make credit decisions about you, to prevent fraud, to check your age and identity and to prevent money laundering, we may use third parties including credit reference agencies who will record any searches on your file. We may also make enquiries of, and disclose details of how you conduct your account to, such agencies, security organisations and any other relevant third parties for fraud and money laundering prevention.
Telephone calls to and from our Customer Contact Centre are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.
Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Some of the data processors engaged to process personal data may be based outside of the European Union. Therefore, by browsing our website and communicating electronically with us, you acknowledge and agree to our processing of your personal data in this way.
Disclosure of Information
We are entitled to share the information we hold on you which includes personal data and betting history with the regulators and other legal authorities, in order to investigate fraud, money laundering or integrity issues and to comply with our regulatory duties under the laws of the United States of America.
We do not sell, lease or resell our customer data to 3rd parties. Under any circumstances.
We collect personal data from you in a variety of ways including when you register with us on the website. We categorize the personal data in two types of information: personally identifiable information and non-personally identifiable information, which is also referred to as aggregate and anonymous data. Some of the collected data may be considered as sensitive.
When you order credits we and/or our third party affiliates and payment processors, process financial information required for the payment transaction, such as name, address and your credit card data (such as number, issuing institution and expiry date) or account details (account holder, account number, sort code, institution). We do not record any of this information under any circumstances.
Cookies & IP Addresses
We may use your IP address to help us maintain our site, identify problems with our server and to provide you with an enhanced experience.
Your non-personally identifiable information is used to personalize your experience, allow other members to find you through a search, to compose your personal profile – which is associated with a pseudonymous identity you have created – and to deliver targeted advertising and promotional offers to you from external companies that are of the highest relevance to your demographic profile. We may share some of this information for our own analysis and research purposes with our professional advisors or consultants and third party partners.
The personally identifiable information we collect from you is used in the course of providing our service to you and to improve the content and functionality of our Website or customize the layout of our pages for each individual member. We may use your contact information to send you valuable updates and timely notices of promotions and mailbox status reports. We may also use your personally identifiable information to send electronic mail to you for the purpose of informing you of changes or additions to the Service or of any products and services.
We may disclose your personally identifiable information to respond to law enforcement requests or where required by applicable laws, court orders, or government regulations; or to protect against misuse or unauthorized use of our site; or to protect the personal safety or property of our users or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you may be disclosed as part of any investigation into your actions).
We keep the information you have given us for as long as your account stays active or hidden or is allowed by applicable local law. Accessing and updating your email notification preferences, personal information and public information you have the opportunity to opt-out of certain communications and modify personal information or demographic information you have provided to us, and to hide information visible to the public users of the Website at any time.
Please be aware that it may take several hours for any custom changes you make to take effect on the public areas of the system. Please also note that changing or deleting your information or opting-out of email notifications from us, will only change or delete the data in our database for the purpose of future activities and communications. These changes and deletions will not change or delete information or emails that are queued to be sent or have already been sent.
We do not send unsolicited email at any time. However you hereby consent to receive email messages to the email address you register on your account for marketing purposes and from members. You may opt-out of receiving email messages at any time by sending a request to us.
Other Information Collectors
We treat data as an asset that must be protected against loss and unauthorized access. To safeguard the confidentiality and security of your information we use industry standard practices and technologies including but not limited to firewalls, browser session encryption and strong data encryption of information when it is stored to disk.
Right To Access Information
You are entitled to upon request and without cost receive information with regards to whether and in what way personal information regarding you is processed. If you wish to receive such information, please contact us at our contact details below. We may require you to provide verification of your identity to provide a copy of the information we hold. Please note that in certain circumstances we may withhold access to your information where we have the right to do so under applicable current data protection legislation.
Your data will be kept in a data file controlled by Us. You are also entitled to access, rectify your personal information, object or cancel the processing operations by contacting us.
NO ACCESS TO CARDHOLDER DATA
In the case where Celtouch provides payment acquiring services to its client and in respect of cardholder information, Celtouch and it’s local subsidiaries;
• Do not require any access to cardholder information
• Has no access to cardholder information
• Does not store any cardholder information
• Does not maintain any cardholder information
This is an absolute requirement for the operation of Celtouch and it’s local subsidiaries.
In addition, all of Celtouch’s acquiring projects comply to PCI-DSS.
Celtouch is supplied with a PCI-DSS compliant technical processing platform by CORAL COMMERCE LIMITED (Company Number 12321571), a certified Service Provider of Foremost House, Waterside Business Park, Witham, CM8 3PL, United Kingdom.
The most recent PCI-DSS certification is available for scrutiny on request.